We’ve upgraded Video Interviews to give you greater control and even richer insights—whether you want AI-powered probing or full manual precision.

What’s New

More control with two distinct modes:

AI-Guided Mode: Let the AI guide the flow with dynamic, real-time follow-ups. Ideal for exploratory research.

• Start with a main question to frame the conversation
• Add a follow-up direction to guide the AI on which direction it should take with its follow-up questions
• No repeats — built-in logic prevents redundant questions for a better user experience

Best for: Uncovering rich, conversational insights from authentic voices — revealing the emotion

Manual Control Mode: Perfect for structure and consistency.

• Define every question up front
• AI stays on script — no unplanned detours or deviations

Best for: Capturing clear, consistent data — ideal for concept tests, validation studies, and comparative research.

Enhanced Interview Creation

• Attach images to questions: Great for concept testing and visual feedback.
• Preview with a sample AI-generated script: See how a conversation might unfold, based on your inputs.
• Question count simplified: We've removed the need to select the number of questions—just focus on what matters.

Why This Matters

This update is about making interviews more human and more useful. Whether you're exploring a theme deeply or validating ideas precisely, you now have:

• Flexibility to go deep or stay structured
• Visual context to enrich responses
• A smoother, smarter setup process

By blending the best of automation and authenticity, we're helping you bring real customer voices into your decision-making with more clarity than ever.

➡️ Check out our docs to start making the most of the new Video Interview experience!